Returns & Refunds Made Simple.
Shop with confidence. Whether you received the wrong item, a damaged product, or simply need assistance, FirstStore offers a seamless return and refund experience.
Return Status
Choose The Return Method That Works For You
Flexible return options designed around convenience.
Return Through The App
Request a return directly from your order history.
- Select item
- Choose reason
- Upload photo (optional)
- Schedule pickup
Return At Any FirstStore
Visit your nearest FirstStore location and return eligible items instantly.
- In-store verification
- Faster processing
- Instant exchange options
- Quick refund initiation
Return In Just Four Simple Steps
Request Return
Select the item you wish to return.
Verification
Provide return details and supporting images if required.
Pickup or Store Drop-Off
Choose your preferred return method.
Refund or Replacement
Receive your refund or replacement after verification.
Fast, Transparent Refunds
Once your return is approved, refunds are processed through your original payment method or preferred refund channel.
Cards
Refund processed back to your original payment method.
UPI
Fast refunds directly to your linked UPI account.
Wallet Credit
Instant credit for eligible return categories.
Store Exchange
Exchange eligible products instantly at a nearby FirstStore.
Still Need Assistance?
Our support team is available to help with returns, replacements, and refund-related questions.