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Cookie Policy

This Cookie Policy (“Policy”) explains how NewEdge Store Private Limited, operating under the brand FirstStore (“Company”, “we”, “our”, or “us”), uses cookies and similar tracking technologies when you access or use our website, mobile applications, and related services (collectively, the “Platform”). This Policy should be read alongside our Privacy Policy and Terms & Conditions. By continuing to use the Platform, you consent to the use of cookies and similar technologies in accordance with this Policy, unless you choose to disable them through your browser or device settings.

What Are Cookies

1.1 Definition of Cookies

Cookies are small text files that are stored on your device (computer, mobile, or tablet) when you visit a website or use an application. These files enable the Platform to recognize your device, remember your preferences, and enhance your overall user experience.

1.2 Purpose of Cookies

Cookies are used to:

  • Enable core platform functionality
  • Improve performance and speed
  • Remember user preferences
  • Analyze usage patterns
  • Deliver personalized content and recommendations

Cookies do not typically contain personally identifiable information but may be linked to information stored about you.

Types Of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the operation of the Platform and cannot be disabled without affecting functionality. They enable core features such as user authentication, session management, and security.

2.2 Performance & Analytics Cookies

These cookies collect information about how Users interact with the Platform, such as pages visited, time spent, and error occurrences. This data helps us improve performance, optimize features, and enhance usability.

2.3 Functional Cookies

Functional cookies allow the Platform to remember your preferences, such as language settings, location preferences, and personalized configurations, providing a more tailored experience.

2.4 Advertising & Marketing Cookies

These cookies may be used to deliver relevant advertisements, measure campaign effectiveness, and limit repetitive ads. They may also be used to build user profiles for personalized marketing. These may involve:

  • Third-party advertising partners
  • Retargeting mechanisms
  • Campaign performance tracking

Third Party Cookies

3.1 External Services

We may allow third-party service providers to place cookies on your device for analytics, advertising, and service enhancement purposes. These may include:

  • Analytics providers
  • Advertising networks
  • Payment and security services

3.2 Third Party Responsibility

These third parties have their own privacy and cookie policies, and we do not control their data practices. Users are encouraged to review their policies separately.

How We Use Cookie Data

4.1 Platform Optimization

Cookie data helps us understand user behavior, identify performance issues, and improve the overall experience of the Platform.

4.2 Personalization

We use cookies to provide personalized recommendations, store preferences, and customize content based on user interactions.

Security & Fraud Prevention

Cookies assist in maintaining platform security by detecting unusual activity, preventing unauthorized access, and ensuring safe transactions.

User Control & Choices

5.1 Managing Cookies

Users have the ability to control or disable cookies through their browser or device settings. Most browsers allow you to:

  • View stored cookies
  • Delete cookies
  • Block cookies entirely
  • Set preferences for specific websites

5.2 Impact of Disabling Cookies

Disabling cookies may affect:

  • Platform functionality
  • Login sessions
  • Personalized features

Certain services may not function properly without essential cookies.

5.3 Consent Mechanism

Where required by applicable laws, we may display a cookie consent banner allowing Users to accept, reject, or customize cookie preferences.

Data Retention

6.1 Storage Duration

Cookies may be stored for varying durations depending on their type:

  • Session cookies: deleted after session ends
  • Persistent cookies: remain until expiry or manual deletion

6.2 Retention Purpose

Cookie data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including analytics, security, and personalization.

Updates To This Policy

7.1 Policy Changes

We may update this Cookie Policy from time to time to reflect changes in technology, regulations, or business practices.

7.2 Continued Usage

Continued use of the Platform after updates constitutes acceptance of the revised Policy.

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Join thousands of customers who trust FirstStore for their daily needs.

Got Questions? We've Got Answers.

What cities is FirstStore live in?
FirstStore is currently live in select cities with a growing network of Partner Stores. Availability depends on serviceable areas, so you can check coverage for your location directly on the app or website.
How do I reorder?
You can reorder instantly from your order history with a single tap. Your previous items, quantities, and preferences are saved so you don't have to search for them again.
What's the delivery fee?
Delivery charges may vary based on distance, order value, and demand conditions. The exact fee is always shown at checkout before you confirm your order.
Can I return items?
Yes, eligible items such as damaged, defective, or incorrect products can be returned through the app or at your nearest FirstStore, subject to our Refund, Return & Cancellation Policy.
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info@firststore.co.in

+91 7011112666

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