We're Here Whenever You Need Us.
Need help with an order, refund, delivery, or account issue? Our support team is ready to assist you every step of the way.
How Can We Help You Today?
Order Issues
Delayed, missing, or incorrect orders.
Payments & Refunds
Refund status, payment failures, wallet credits.
Delivery Support
Track deliveries and rider-related concerns.
Account Assistance
Login, profile, address, and account settings.
Returns & Replacements
Return requests and product replacements.
Offers & Rewards
Coupons, cashback, loyalty points, and referrals.
Support Channels
Live Chat
Average response time under 2 minutes.
Call Support
Speak directly with our team.
Email Support
Detailed assistance for complex issues.
Help Center
Browse guides and FAQs.
Got Questions? We've Got Answers.
How can I track my order?
You can track your order in real-time from the moment it's confirmed. Live updates are shown at every stage — packed, picked up, and out for delivery — directly in the app.
How long do refunds take?
Refunds are typically processed within 5–7 business days for online payments, depending on your bank or payment provider's timelines.
Can I return products?
Yes, eligible items such as damaged, defective, or incorrect products can be returned through the app or at your nearest FirstStore location.
What should I do if my order is delayed?
If your order is taking longer than expected, you can check live tracking in the app or reach out to our support team for an update on your delivery status.
How do I earn rewards?
You earn rewards through repeat orders, referrals, and special promotions — including cashback, loyalty coins, and exclusive offers credited directly to your account.
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Get the support you need and get back to what matters.