Contact & Support
We're here to help you with anything related to FirstStore. Whether you're a customer, partner, or have a general query, our team is available to assist you. For faster resolution, please choose the relevant category below so your request reaches the right team.
Customer Support
1.1 Order & Delivery Assistance
If you need help with orders, deliveries, refunds, or cancellations, you can reach our customer support team. We aim to resolve most queries within a reasonable timeframe and ensure a smooth experience across the Platform. You may contact us for:
- Order tracking issues
- Refund or cancellation requests
- Incorrect or damaged products
- Payment-related concerns
1.2 Contact Details
Email: care@firststore.co.in
Users are encouraged to include relevant details such as order ID, registered phone number, and issue description to enable faster resolution.
Partner / Franchise Support
2.1 Partner Assistance
If you are a Partner Store or interested in joining FirstStore as a franchise, our partner support team can assist you with onboarding, operations, and performance-related queries.
2.2 Contact Details
Email: partners@firststore.co.in
- Franchise onboarding
- Dashboard or technical issues
- Commission and settlement queries
- Operational support
Grievance Redressal
3.1 Grievance Officer
In accordance with applicable laws and regulations in India, we have appointed a Grievance Officer to address user complaints and concerns related to services, data usage, or policy matters.
3.2 Grievance Contact
Email: info@firststore.co.in
All grievances will be acknowledged and addressed within a reasonable timeframe in accordance with applicable legal requirements.
3.3 Escalation Process
If a User is not satisfied with the initial response, they may escalate the matter by replying to the same communication thread or explicitly requesting escalation for further review.
Business & General Inquiries
4.1 General Communication
For general queries, collaborations, or business-related communication, Users may reach out through the official support channels. Requests will be routed to the appropriate team internally.
Company Information
5.1 Legal Entity
NewEdge Store Private Limited
5.2 Registered Address
E-Wing, 301, Tandice69, Near Gundawali Metro Station, Prakashwadi Road, Andheri East, Mumbai - 400069
5.3 Working Hours
Support availability may vary depending on operational requirements. Users can expect responses within standard business hours, except on public holidays or during high-demand periods.
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